Avid Ratings is pleased to announce the recipients of the 21st Annual Avid Awards, honoring top-performing builders who provide outstanding customer experiences in the United States. Each year, these prestigious awards acknowledge homebuilders who achieve the highest scores in our homebuying customer experience surveys. The selection process evaluates results from major publicly traded builders, North America’s largest private builders, as well as numerous small-volume and custom builders across the continent. This year, 462 qualifying builders participated in the program, which analyzed homebuyer data from January to December 2023.
Aaron Everson, CEO of Avid Ratings, shared, “We are thrilled to honor this year’s Avid Award winners, recognizing their unwavering dedication to outstanding customer satisfaction. These homebuilders have shown remarkable resilience in addressing their buyers’ needs. Their agility, perseverance, and commitment to excellence in service have rightly earned them these well-deserved accolades.“
The Avid Awards serve as a reliable indicator of customer service quality in the homebuilding sector. Since 1992, Avid Ratings has played a pivotal role in increasing transparency regarding builder performance based on consumer feedback. To determine the Avid Award recipients, homebuilders are assessed using Avid’s proprietary platform, AvidCX™. Every homebuyer survey in the database is examined to calculate each builder’s overall rating. Avid’s New Home Experience surveys gather comprehensive homebuyer feedback, offering unparalleled insights into overall satisfaction, likelihood of referral, actual recommendations, and strategic customer experience diagnostics for homebuilders.
To receive an Avid Award, each winning builder must achieve a score within or above the top 25th percentile across their US-based counterparts.
Avid Gold Award
This award is presented to builders with the highest scores in their region on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership. Every region is eligible for one award each for Production, Custom, and Small Volume builder categories.
Avid Gold Award winners are as follows:
North Central Region
Production: Mayberry Homes, Michigan
